Australia’s aged care system is now operating under the Aged Care Act 2024, which commenced on 1 November 2025. The Act introduces a rights-based framework that places the rights, dignity, choice and safety of older people at the centre of government-funded aged care.
The reforms also introduced universal provider registration, new provider obligations and the Strengthened Aged Care Quality Standards. Organisations delivering government-funded aged care must be registered with the Aged Care Quality and Safety Commission in the registration categories that match the services they provide.
For organisations entering or expanding in aged care, the new framework creates opportunities but also requires stronger governance, financial management, workforce capability, service agreements, recordkeeping and compliance systems.
The Aged Care Act 2024 and the Support at Home program both commenced on 1 November 2025. Support at Home replaced the Home Care Packages Program and the Short-Term Restorative Care Programme.
The Strengthened Aged Care Quality Standards now apply according to a provider’s registration categories and service types. Providers in Categories 1–3 are not audited against the Quality Standards, although they remain subject to provider obligations under the Aged Care Act, including the Statement of Rights and the Aged Care Code of Conduct. Category 4 providers must generally comply with Standards 1–4, with Standard 5 Outcome 5.1 applying where care management or restorative care management is provided; Category 5 providers must comply with Standards 1–5; and Category 6 providers must comply with Standards 1–7.
The Commonwealth Home Support Program (CHSP) continues as a separate entry-level in-home aged care program. Its grant funding has been extended to 30 June 2029 while the Australian Government consults on the future design of CHSP, entry-level services and in-home support.
Support at Home commenced on 1 November 2025 and replaced the Home Care Packages Program and the Short-Term Restorative Care Programme. It supports older people to remain living at home through ongoing services and short-term pathways.
Support at Home services are delivered across the following registration categories:
- Home and community services – domestic assistance, home maintenance and repairs, meals and transport.
- Assistive technology and home modifications – equipment and products, and home adjustments.
- Advisory and support services – hoarding and squalor assistance, and social support and community engagement.
- Personal care and care support in the home or community (including respite) – allied health and therapy, personal care, nutrition, therapeutic services for independent living, home or community general respite, community cottage respite, care management and restorative care management.
- Nursing and transition care – nursing care and assistance with transition care.
Important: an organisation that wants to claim Australian Government funding for Support at Home services in Categories 1–5 must apply to be registered in Category 4 with the service type ‘Care management’, together with any other categories and service types it intends to deliver.
Support at Home uses 8 ongoing funding classifications and short-term pathways for restorative care, end-of-life care, and assistive technology and home modifications. For ongoing services, 10% of a participant’s quarterly budget is allocated to care management.
CHSP continues to provide entry-level support such as domestic assistance, transport, meals, home maintenance and social support. CHSP providers operate under the Aged Care Act 2024 and must meet the provider obligations and other requirements that apply to their registration categories and grant funding arrangements.
The previous expectation that CHSP would cease on 1 July 2027 is no longer current. The Australian Government has extended CHSP grant funding to 30 June 2029. Consultation is commencing on the longer-term design of CHSP, entry-level services and in-home support, so the future model beyond this period should not yet be described as a confirmed transition into Support at Home.
To become a registered provider, an applicant should be ready to demonstrate that it:
- has an Australian Business Number (ABN) and an eligible legal/entity structure;
- and each of its responsible persons is suitable to deliver aged care services;
- can meet the general registration requirements and the specific requirements for each registration category applied for;
- has appropriate governance, policies, procedures, systems and workforce arrangements for the intended services;
- has sound financial management systems and records and can demonstrate financial viability and oversight;
If you have found this process very complex and time-consuming, If you are too busy with your day-to-day operation, if you are unfamiliar with the My Aged Care registration application process and get stuck in many web pages and other resources, if you do not know where to start or how to find the relevant information in one place, and if you want to get this process done correctly, you are at the right place now.
At ISO Consulting Services, we support you to make the confusing and stressful registration process easy and hassle-free. We save you time and money by providing all the documents required to meet the Aged Care Quality Standards. Using our services, you can rest assured that you will complete the lengthy and frustrating registration process successfully through our GUARANTEED services.
We are confident in making this guaranteed service offer because we believe that considering our experience and knowledge, we will always go beyond our customers’ expectations!
The Service that ISO Consulting has provided to our company has been outstanding. The level of always providing support is very comforting, they have always provided assistance when needed and gone above and beyond to assist in the process. Malik’s support and quick response is always comforting his willingness to always ensure my issues are dealt with and sorted with. ISO Consulting isn’t a company that just takes your money and leaves you to figure everything out for yourself. They are with you in every process of the way, Thank You ISO for your time and service.
Value for money with excellent services. Due diligent and easy to read for certification policy and form manuals. It is great to have the additional information for all the freebies like access to marketing, web etc. Personally like to thank Dr. Arash Niavarani for his professionalism and proactiveness. Very responsive. Keep it up, great services.
We recently had a very good experience with the ISO team. Received the maximum support to fulfil all our requirements. I would really recommend ISO for their better customer service and great communication
I would highly suggest this service as they are quick and guarantee their work.
ISO consulting were above and beyond supportive throughout our registration process. we we very overwhelmed at times and Arash was always available to re assure us of the process and very prompt in his responses. I would definitely recommend , especially if your knowledge is minimal regarding the processes and we will most certainly recommend them to others seeking support and use them again if ever the need arises
This is an excellent service that is provided. The feedback from my auditor was that it was one of the best and most refined audits she had sat which was largely due to packages I had purchased. I’m extremely grateful to have found this resource.
Responsive even after hours and provides professional service. Good value for money.
Professional services, capable staff. Staff members are very helpful. They will go out of there way to provide you with all the necessary documents you require to register your aged care and disability organisation. I’ve also trusted their products as it will certainly make your auditing experience a breeze through. Keep up the great job ISO consulting!
I would like to highly recommend ISO Consulting Services and team for their support, knowledge and educational guidance for Aged Care Consulting service. Mr Arash is very knowledgeable and pleasure to deal with as he replies patiently for all our queries and provides clear information and always going above and beyond for any assistance and easily approachable. Such a delightful experience and amazing service.
We want to thank particularly Dawood & Arash for assisting us with our application process for Home Care. It was a very stressful moment as we wanted to meet deadlines in submitting the application. ISO Consulting Services made this possible. ISO Consulting Services is very professional with clients and they deliver what they promise. As a small company, we have dealt with three other Consulting companies all claiming to be experts in Aged Care & NDIS industry but we ended up with significant financial losses and substandard Procedure Manuals/Application packs. If you want to progress with your business – Home Care/NDIS, consider ISO Consulting Services. They took our stress as theirs.
It was an absolute pleasure to work with ISO Consulting services. A considerate, supportive, honest and credible team. I will recommend ISO Consulting Services to any business that would need their services. Thank you for all your help and support.
ISO Consulting services are very professional and affordable, will recommend to you as they will guide you every step of your journey. Caring, thoughtful and very professional service. Went above and beyond to assist. Highly recommended.
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 Support At Home (SaH)
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Commonwealth Home Support Program (CHSP)
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Access to the ISO+™ Library, which includes documents such as policies, procedures, manuals, handbooks, plans, and other documents. |
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Access to the ISO+™ modules, including online forms, registers, logs, schedules, reports and compliance tools aligned with the applicable Standards. |
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Access to additional benefits through our business alliances, including business registration, finance, accounting and taxation, marketing, IT support, website development, insurance and more at a discounted fee. |
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Assistance with questions about your documents and guidance on implementing your policies, procedures and compliance system. |
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Access to a step-by-step Registration and Compliance Roadmap to understand the requirements, required actions and monitor progress. |
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Assistance with preparing and completing your Support at Home provider registration application and/or CHSP grant funding application, including a review of the completed application and supporting documents before submission. |
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Assist with addressing any points raised by the aged care assessor that relate to our scope of services. |
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Access to the ISO+™ Library, which includes documents such as policies, procedures, manuals, handbooks, plans, and other documents.
Access to the ISO+™ modules, including online forms, registers, logs, schedules, reports and compliance tools aligned with the applicable Standards.
Access to additional benefits through our business alliances, including business registration, finance, accounting and taxation, marketing, IT support, website development, insurance and more at a discounted fee.
Assistance with questions about your documents and guidance on implementing your policies, procedures and compliance system.
Access to a step-by-step Registration and Compliance Roadmap to understand the requirements, required actions and monitor progress.
Assistance with preparing and completing your Support at Home provider registration application and/or CHSP grant funding application, including a review of the completed application and supporting documents before submission.
Assist with addressing any points raised by the aged care assessor that relate to our scope of services.
Access to the ISO+™ Library, which includes documents such as policies, procedures, manuals, handbooks, plans, and other documents.
Access to the ISO+™ modules, including online forms, registers, logs, schedules, reports and compliance tools aligned with the applicable Standards.
Access to additional benefits through our business alliances, including business registration, finance, accounting and taxation, marketing, IT support, website development, insurance and more at a discounted fee.
Assistance with questions about your documents and guidance on implementing your policies, procedures and compliance system.
Access to a step-by-step Registration and Compliance Roadmap to understand the requirements, required actions and monitor progress.
Assistance with preparing and completing your Support at Home provider registration application and/or CHSP grant funding application, including a review of the completed application and supporting documents before submission.
Assist with addressing any points raised by the aged care assessor that relate to our scope of services.
Exhausted by constant aged care changes? You’re not alone. With new laws, standards, and workforce rules being introduced all at once, it’s easy to feel overwhelmed. Our latest blog cuts through the noise with a clear, practical guide on what’s changing and what you need to do now. Don’t let frustration take over — read the full blog and regain control.
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